nilsbebelaar

Hi,

I bought the NUIA realsense edition, I downloaded the installer from https://store.nuia.com/installer/nuia-gesture-control-edition-for-intel-realsense and tried to install it. The install process starts normally and it installs the NUIA software just fine, but then it starts the install process of the Realsense runtime and I get an error message. The installer says "Downloading and installing Intel Realsense Runtime" but then I get the error "Installation aborted: Failed to extract configuration files." When I press OK I get a screen saying "Please make sure an Intel Realsense Camera is connected and that your internet connection is enabled and connected." My camera seems to be working fine since I can use Windows Hello perfectly fine to log into my PC.
Is there any way I could maybe install the runtime manually, or is there another solution to my problem?

Cheers,
Nils

8 Answers

0

Hi Nils!

Thank you for your message and please excuse the inconveniences.

Windows Hello might also work without the RealSense software. Have you tried to install the RealSense software manually?

Could you please send us more (automatically composed) information via the support tool?
Just click on the NUIA icon (next to the system clock), go to 'Support' and click on 'Send Log Report to 4tiitoo Support'. Now fill in all helpful information and send the log report to the support team. They will follow up directly.

Best regards,
Stephan

stephan
0

Hi,
Thanks for your answer. But I stumbled onto another problem.

I tried reinstalling the software once more, but now the NUIA installer freezes on the install of NUIA Core (around 90%). I tried this multiple times, and every time it stops around 90%.
Do you have any more suggestions? Do I maybe have to remove some temporary files or something?

nilsbebelaar
0

I am having a similar issue: http://imgur.com/a/PFO2b

Is there any update on how to fix this?

bengizmo
0

Hi Ben!

Thank you for your message. NUIA indeed does not work properly anymore with the latest RealSense version.

However we have a solution for you -> Please check your inbox..

Best,
Stephan

stephan
0

same problem! please help. my camera RealSense SR300 Creative BlasterX Senz3D. Please help me! Please

AzagThoth
0

Hello. I have one question. Please talk me. If i installed SDK 2015 R5 how will work other program wich need latest RealSense SDK 2016 R2? I have many other program for my camera Creative BlasterX Senz3D RS300. If i not deleted newest SDK current installer
http://download.tiitoo.com/temp/intel_rs_sdk_offline_package_r_7.0.23.8048.exe

then i get this error - you have newest version SDK - exit. How i can do? Please help me.

AzagThoth
0

Same prob here: The install process starts normally and it installs the NUIA software just fine, but then it starts the install process of the Realsense runtime and I get an error message. The installer says "Downloading and installing Intel Realsense Runtime" but then I get the error "Installation aborted: Failed to extract configuration files."

ds8mpo
0

Hi!

Please check your inboxes, I sent you some instructions..

Best,
Stephan

stephan